Vaccine and medication orders travel from EHR systems to the MyAccuSite.com portal, then to individual AccuVax and/or AccuShelf units at your clinic(s). If Orders are not showing on your unit(s) as expected there is often an issue between the EHR system and the portal. We recommend taking the following simple steps to narrow down the issue before contacting TruMed Support.

  1. Have one of your portal account administrators log into MyAccuSite.com
  2. Go to the Patients tab (1), Orders sub-tab (2). Select the Active filter (3) to view all orders that have been sent from the EHR system to MyAccuSite.com
  3. If the Order(s) you expect are not showing on that screen, it’s very likely that the EHR system is not sending the orders or not sending them properly.
    1. Most customers who contact their IT team/EHR vendor to investigate end up solving the issue that way.
    2. Having an Order ID and a MRN usually helps speed diagnosis of the issue.

If the Order(s) you expect are showing on the Orders screen in MyAccuSite.com, there could be a connection problem between the portal and the unit. Please contact TruMed Support for further assistance at support@trumedsystems.com, or call 844-878-6331 and press 2.