Two-factor Authentication on AccuSite
AccuSite now supports two-factor authentication, adding another layer of security to user access. With both email and text options, users can authenticate themselves quickly and safely.
Each user with AccuSite access will have two-factor authentication applied when the feature is enabled. Read on below to learn about the new workflows and how to enable two-factor authentication for your practice.
How to Enable
Two-factor authentication is optional, and only Account Admin users can enable it. Once enabled, two-factor authentication will apply to all users at all sites within the account.
Head to the Settings section and select Users. On the subtab, select Security.
The default will be set to False. Press the Edit button.
Select the Enable Two Factor Authentication checkbox and press Update. Two-factor authentication will now be enabled for all AccuSite users
User Preferences
AccuSite users have two ways they can authenticate: email and text. The user can set their preference in their profile.
The default option is set to email, but it can be edited.
If the user has both their email and phone number captured they’ll have options on how to authenticate.
Workflows
Users will be prompted to enter a one-time code after they enter their user name and password. The passcode will be sent to the user’s preferred two-factor authentication method.
Users with email as their preferred two-factor authentication method will see the message above.
Email Option
Check your email inbox for the following message from TruMed Customer Service:
If the email isn’t in your inbox, please check the spam folder. Users can also select the Resend Code button to send another email.
Text Option
Users with text as their preferred option will receive a text message with the secure passcode.
Users that have their email and phone number saved will be able to switch between authentication methods. Pressing the click here to try your other method of contact button will send the passcode via email or text respectively.
Successful Authentication
Entering the correct passcode will successfully log the user into AccuSite. The authentication is good for 30 days on the same IP address before the user needs to go through this process again.
Additionally, if the user logs in from another IP address then they will need to authenticate again.
Too many attempts warning
Entering the correct passcode will successfully log the user into AccuSite. If the user enters the wrong passcode 3 times in a row they will be locked out and not be able to retry login for 30 minutes.
If the user cannot wait 30 minutes they should contact their practice’s AccuSite administrator to help with access.